Homecare 2000 Ltd

Updated 10 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours' notice of the inspection. This was because we needed to be sure the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 10 February and ended on 11 February 2020. We visited the office location on 10 February 2020. We carried out phone calls to people and their relatives on 11 February 2020.

What we did before the inspection

We reviewed information we had received about the service since their registration with CQC. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and four relatives. We spoke with seven members of staff including the provider, registered manager, team leader and care workers.

We reviewed a range of records. This included five people's care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We asked four professionals for feedback. We received feedback from two professionals.

Updated 10 March 2020

About the service

Homecare 2000 is a domiciliary care agency. It provides personal care to people living in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection, 33 people were receiving personal care from the service. People who use the service live in Torquay, Paignton and Brixham.

People's experience of using this service and what we found

People and their relatives told us they were very happy with the service they received. Comments included, “I’m very lucky to have them” and “They’re just amazing.” People benefited from a small, consistent team of staff who knew them well. People told us they had developed positive, caring relationships with their regular staff.

People felt safe and comfortable when staff visited them in their home. People were kept safe as potential risks had been assessed and managed. A relative told us they felt confident to leave the house when staff were present, as they knew their loved one was safe.

People's needs were met by staff who had received regular training and support. Staff had opportunities for regular supervision and told us they were very well supported and valued in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received a personalised service to meet their specific needs, preferences and wishes. The provider was passionate about making a difference to people's lives and committed to promoting a caring culture throughout the service. People were involved in making decisions about their care and encouraged to maintain their independence. People were treated with dignity and respect in a way that valued them as individuals.

People and their relatives told us the service continued to be well managed. Comments included, “The best agency I’ve ever had, they’re very professional” and “I’m very pleased with everything.” The provider continually looked for ways to improve and was working with commissioners to focus on initiatives to drive improvement and provide high quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 31 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.