The Berrys Carehome

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The staff provided care and support which was personalised and met people’s needs. They involved people in making choices and decisions about all aspects of their lives. Risks to a person’s safety and wellbeing were considered and discussed openly so that staff could support people to be safe at home and in the community. These were regularly reviewed and updated.

The provider had implemented an electronic care planning system which the staff had been trained to use. This had reduced the need for hand-written records relating to people’s care plans, risk assessments and daily notes. Information about people’s needs, preferences and daily lives were easy to access and to read, meaning staff could support them in a person- centred way.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The provider had improved the rota arrangements so that staff could work flexibly around the needs of people using the service. This meant people were supported to live their lives to the full and do the things they wanted to when they wanted to.

People received care from a consistent team of staff. They had a good understanding of people’s needs and personalities. The staff supported people with the continuity of having contact with their family members. Feedback from partners was positive and showed they did not have any concerns regarding the care of people using the service.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider was aware of the Accessible Information Standard (AIS) which sets out a specific approach to identifying, recording, flagging, sharing and meeting the information needs of people. Staff could tell us about people’s level of understanding written or verbal information.

People’s communication needs had been assessed and recorded. Information could be provided in appropriate formats as and when people’s needed it.

The provider told us how a person sits with a staff member at the computer to see what is written, understand it and review their plan of care with their agreement. Staff helped people with understanding written instructions and appointment letters, so they did not miss important times and dates.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider had created an atmosphere where people and staff were encouraged to share their views and raise any issues about the care and support being provided. Meetings of people who used the service were held and their ideas and views recorded with any action taken fed back to them. They could see changes made as a result of their input.

The provider sought feedback from staff, people using the service, relatives and professionals through annual surveys. This gave stakeholders opportunities to share their views and contribute to service development. Surveys undertaken in February and May 2026 showed positive comments were made about the service and the staff.

Staff involved people and their families in decisions about their care and communicated any changes made as a result of their feedback.The provider had effective systems to manage complaints. At the time of our assessment, there were no open complaints.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People received care, support and treatment as and when needed. They were supported to attend hospital, GP and other appointments.

Staff advocated for people to ensure their health needs were met and to reduce the impact of barriers to care. This included being flexible around times of healthcare appointments and to prepare people for any appointments to alleviate distress and anxiety.

Staff worked with professionals such as the GP, local authority, the epilepsy and behavioural support team to support people with their health and social care needs.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff told us they knew people well and had completed training in equality, diversity and inclusion in the past year to better understand and respond to people’s needs. People’s protected characteristics were recorded in their care plans to ensure staff knew their gender, ethnicity, religion and sexual orientation and their rights and freedoms were upheld.

People could time spend with their relatives and friends, and they were able to visit the service. The provider continued to remove barriers to ensure people maintained important personal relationships.

People were supported to understand the barriers which existed within the community and to overcome them safely, such as attending special events and holidays of their choice. They were involved in making the necessary arrangements so any barriers to their enjoyment could be removed.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

At the time of assessment, staff were not caring for anyone who was needing palliative or end of life care. Staff had completed relevant training in dying, death and bereavement, ensuring guidance was available to support safe, compassionate care if and when needed.

People’s care plans included conversations about future planning. The provider had recorded where a person had not wished to discuss decisions about their future at this time.