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Rossmere Park Care Centre Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 15 September 2018

This inspection was unannounced and took place from 7 to 16 August 2018. The staff and provider did not know that we would be visiting.

This was the first inspection since the new provider registered to operate this service.

Rossmere Park Care Centre is a care home. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Rossmere Parck Care Centre provides care and accommodation for up to 50 people who may need nursing care. It offers care and support to older people and people who are living with dementia. On the day of our inspection there were 41 people using the service.

The registered manager had been in post since the service was registered in April 2018. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were happy and told us they felt safe. The staff had a clear understanding of safeguarding and ensured that action was taken if concerns arose about the way people were supported. Staff ensured any risks were closely managed. Following the purchase of the service we found that the provider had consistently worked to drive improvements within the service.

People who used the service and the staff we spoke with told us that there were enough staff on duty to meet people’s needs. The management team closely considered people’s needs and ensured sufficient staff were on duty each day and night.

Effective recruitment and selection procedures were in place and we saw that appropriate vetting checks had been undertaken before staff began work. The checks included obtaining references from previous employers to show staff employed were safe to work with vulnerable people.

We reviewed the systems for the management of medicines and found that people received their medicines safely. The registered manager ensured action was taken to ensure staff adhered to the medication policy.

The service had been totally refurbished and action was taken to ensure the building and equipment was maintained to a satisfactory standard. When issues were raised with the maintenance person these were dealt with straight away. Consideration was being given to installing air conditioning as some areas such as the lounges and treatment rooms could become excessively hot.

People’s care needs were assessed and plans were tailored for them as individuals but at times not all of the relevant information had been put into care plans. The registered manager had identified this gap and was already in the process of improving the plans. People were cared for by staff who knew them really well and understood how to support them.

Where people had difficulty making decisions we saw that staff gently supported them to work out what they felt was best. Staff understood the requirements of the Mental Capacity Act 2005 and had appropriately requested Deprivation of Liberty Safeguard (DoLS) authorisations. DoLS authorisations are used for people who need to be deprived of their liberty lawfully in their best interests to maintain their health and safety. Work was being completed to ensure all of the required MCA documentation was in place.

We observed that staff had developed very positive relationships with the people who used the service. The interactions between people and staff were jovial and supportive. Staff were kind and respectful and we saw that they were aware of how to respect people’s privacy and dignity. Staff sensitively supported people to deal with their personal care needs. People felt they would receive support from staff when needed. We found that a range of stimulating and engaging

Inspection areas



Updated 15 September 2018

The service was safe.

Staff recognised signs of potential abuse and reported any concerns regarding the safety of people to senior staff.

There were sufficient skilled and experienced staff on duty to meet people�s needs. Robust recruitment procedures were in place. Appropriate checks were undertaken before staff started work.

Risks were monitored and managed appropriately with the least restrictive option always considered

People lived in a clean and well maintained service with environmental risks managed appropriately.

People�s medicines were managed safely and audited regularly.



Updated 15 September 2018

The service was effective.

Staff had the knowledge and skills to support people who used the service. They were able to update their skills through regular training.

Staff felt supported by their colleagues and the registered manager and staff worked as a team.

People�s consent was sought at all times. Staff followed the requirements of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards appropriately.

People were provided with a choice of nutritious food.

People�s on-going healthcare needs were managed and monitored.



Updated 15 September 2018

The service was caring.

Staff knew people really well and used this knowledge to care for them and support them in achieving their goals.

People felt listened to and their views were taken into account and helped to shape the service.

Staff were considerate of people�s feeling at all times and always treated people with the greatest respect and dignity.



Updated 15 September 2018

The service was responsive.

People�s needs were assessed and care plans were produced, which identified how to meet each person�s needs.

We saw people were encouraged and supported to take part in a wide range of activities.

The people we spoke with were aware of how to make a complaint or raise a concern. Concerns that had been raised with the registered manager had been thoroughly investigated and resolved.



Updated 15 September 2018

The service was well-led.

People benefitted from a service which had a strong management team.

People�s and relatives� views were sought and acted upon.

Robust and frequent quality assurance processes ensured the safety, effectiveness and standards at the service were maintained.