About the service Compassionate Healthcare aka Scope House is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection 16 people were receiving personal care and support to remain as independent as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People were positive about the care and support provided. There was a positive culture throughout the service which focused on providing person-centred care. People told us their privacy and dignity was respected and they were supported to be as independent as possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation in relation to systems in place to assess mental capacity, to ensure there is a consistent approach, fully in line with The Mental Capacity Act 2005 (MCA).
Staff were trained in safeguarding and knew how to recognise signs of abuse and the action they needed to take to report any concerns. There were enough staff to support people safely. People received their medication safely and as prescribed.
People's individual risks around their health and wellbeing were assessed and managed. Care plans were in place, however, aspects of record keeping would benefit from further person-centred information being included and being kept fully up to date.
Staff undertook training which supported them in their roles. People felt able to raise concerns and had information about how to make a complaint if necessary.
The service was well-led. The management team had a clear strategy for developing the service. They focused staff training and good communication to help provide quality care. Staff were well supported, and effective systems were in place to monitor the quality of the service. The provider sought people’s feedback to help develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 July 2017 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Compassionate Healthcare Limited aka Scope House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.