Alexandra Dental Practice

Updated 16 December 2025

We carried out this announced on-site inspection on 27 May 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Alexandra Dental Practice is in Hemel Hempstead, Hertfordshire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, at the practice.

The practice had 7 treatment rooms. At the time of our inspection, there was a total of 39 staff, of which there were 2 principal dentists, 14 associate dentists (including 1 endodontist, 1 oral surgeon, 2 periodontists, 1 prosthodontist, 1 orthodontist and 2 implantologists), 9 dental nurses, 4 dental hygienists, 5 receptionist/administrators, 2 treatment coordinators, 1 referrals administrator, 1 marketing administrator and the practice manager. In addition, 3 visiting sedationists attended the practice to provide patients with intravenous sedation. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 5 dental nurses, 1 treatment coordinator, 2 receptionists and the practice manager. On the day of the inspection 2 practice managers from sister practices supported the inspection.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

Updated 16 December 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

The premises are very welcoming. The reception staff particularly polite and friendly.” Also, “I have been to the practice a few times and it has always been a lovely experience. The reception staff is always welcoming and friendly. Served with a smile every time. The waiting area is nice and clean and looks very modern.”

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Comments included, “I have had great service in the past. The dentist was very compassionate and explained things extremely well. Treatment was of a very high standard. Gave me detailed advice for the future to prevent any issues arising.”

Patients said when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.