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Inspection Summary


Overall summary & rating

Good

Updated 17 March 2020

About the service

Berkeley Court is a residential care home providing personal and nursing care to 69 people aged 65 and over at the time of the inspection. The service can support up to 78 people.

People’s experience of using this service and what we found.

People, relatives and staff gave us very positive feedback about the caring nature of the service. There was a visible person-centred culture. Staff made positive comments about the staff team and the new manager. Care plans were in place; these enabled staff to support people in their preferred way. We spoke to the manager to ensure peoples cultural needs had been fully explored. The manager actioned to this straight away.

There were enough staff to ensure people’s care and support needs were met on the day of the inspection. People and their relatives were happy with the staff team, however felt the agency staff did not know them or their relative as well as the permanent staff. We spoke to the manager about this. Remove space

The provider completed appropriate pre-employment checks for new staff, to check they were suitable to work at the service. People had individual risk assessments in place, so staff could identify and manage any risks appropriately. We saw health professionals were frequently present in the home.

Safeguarding procedures were robust, and staff understood how to safeguard people. Systems were in place to make sure staff learned from events such as incidents and accidents. Staff told us they had training to enable them to perform their roles and were able to improve and develop new skills. Staff felt supported and told us they received regular supervision. However, this had lapsed in recent months due to a new manager in post. This was recognised, and action was taken to address this.

Medicines were managed safely. Infection control audits were undertaken which showed any issues were identified and acted upon.

Respect for privacy and dignity was embedded in the service’s culture and values. People and staff felt respected and listened to. The service promoted people’s wellbeing by taking account of their needs including activities within the service and improvements to people accessing the community had commenced. People made positive comments about the quality of food provided and told us their preferences and dietary needs were accommodated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Complaints were recorded and actioned with in line with organisational policy. There were planned, and regular checks completed at the service to check the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good overall (published May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 March 2020

The service was well-led.

Details are in our well-Led findings below.