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Inspection Summary


Overall summary & rating

Good

Updated 3 October 2019

About the service

Woburn House is a domiciliary care agency providing personal care and support to three people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received exceptionally high quality, safe and very personalised care where risks were creatively and successfully managed. One social care professional told us, “One person who has very complex needs that we were struggling to meet has been able to live in the community now for over a year. I got feedback from the clinical lead complimenting the staff. It is all down to the staff.”

People were fully involved in reviewing and agreeing how care was to be provided. One relative told us, “The care has been excellent. With Woburn House, we finally have a provider who understands my family member. They understand the complexities of their conditions and their needs. They have created a community around my family member.”

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff training was bespoke and unique and enabled staff to support people effectively to develop skills and confidence and become more independent. Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were regularly consulted about their experience of the care and the service generally. Care and staffing was then adapted to meet new needs or additional challenges as they arose. The service also consulted and worked together with the local authority and other health and social care professionals in highly innovative ways. This ensured a consistent approach and minimal disruption for people when any changes were required.

People were supported and encouraged by staff to try new activities and develop new skills and coping mechanisms to avoid feelings of isolation and promote a full life. People who wished it were supported to make their own meals and drinks with a focus on the type of food from their cultural background.

One person had been able to gain employment. Relatives told us how their family members cultural and religious needs were being met. This gave relatives comfort that staff were caring and had similar values as their family member.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18/05/2017 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we rece

Inspection areas

Safe

Good

Updated 3 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 October 2019

The service was well-led.

Details are in our well-Led findings below.