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Inspection Summary


Overall summary & rating

Good

Updated 29 October 2019

Inspection areas

Safe

Good

Updated 29 October 2019

Effective

Good

Updated 29 October 2019

Caring

Good

Updated 29 October 2019

Responsive

Good

Updated 29 October 2019

Well-led

Requires improvement

Updated 29 October 2019

Checks on specific services

Patient transport services

Good

Updated 29 October 2019

We found the following areas of good practice:

  • The service had improved its compliance to infection prevention and control procedures.
  • The service had improved the make ready environment. Vehicles and equipment were well maintained.
  • There were effective multi-disciplinary relationships between the service and providers.
  • Feedback from patients highlighted the caring nature of staff who worked for the service.
  • The service took time to ensure they responded to, and met the needs of, patients.
  • The service took complaints and concerns seriously and responded to them in a timely manner.

However, we found the following issues that the service provider needs to improve:

  • There was a lack of oversight with regard governance and risk management.
  • There were no formal staff meetings in place.
  • Analysis of data relating to response times and subcontracted key performance indicators was limited.

Emergency and urgent care

Good

Updated 29 October 2019

We found the following issues that the service provider needs to improve:

  • The service did not use patient group directions (PGDs) to support staff to administer correct medicines.
  • The service did not undertake ongoing competency checks for professionally qualified staff.
  • There was a lack of oversight with regard governance and risk management.

However, we found the following areas of good practice:

  • The service had procedures and facilities for the safe storage of medicines.
  • Vehicles used by the service for high dependency transfers were clean, well maintained and carried appropriate equipment.
  • Patients were complimentary and positive regarding the level of care they received from staff.