The Care Quality Commission
  • Doctor
  • GP practice

Jenner House Surgery

Overall: Good read more about inspection ratings

159-161 Cove Road, Farnborough, Hampshire, GU14 0HQ

Provided and run by:
Jenner House Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Jenner House Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Jenner House Surgery, you can give feedback on this service.

24 September 2019

During an annual regulatory review

We reviewed the information available to us about Jenner House Surgery on 24 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

3 May 2018

During a routine inspection

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Jenner House Surgery on 3 May 2018. The inspection as undertaken as part of our inspection programme. Jenner House Surgery has previously been inspected by CQC under a different registration. This was their first inspection under this registration.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

The areas where the provider should make improvements are:

  • Consider ways to increase identification of patients who are registered with the practice and a carer.
  • Continue to review ways to increase monitoring of patients with long term conditions.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice