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Inspection carried out on 7 March 2019

During a routine inspection

About the service: Helping Hands Solihull is a domiciliary care agency. It provides personal care to people living in their own homes, including, older people, younger adults, people with mental health problems, sensory impairments and learning disabilities. At the time of our visit 56 people were in receipt of personal care.

People's experience of using this service:

¿People remained living in their own homes in line with their wishes.

¿ People felt safe and were protected from avoidable harm.

¿ Staff knew about the risks associated with people's care and understood how to keep people safe.

¿ Care calls were provided at the times people expected and for the length of time agreed.

¿ Staff were recruited safely, and enough staff were employed.

¿ Staff received the support and training they needed to be effective in their roles.

¿ Medicines were managed and administered safely by the service.

¿ Staff followed good infection control practice.

¿ People's needs were assessed to ensure they could be met by the service.

¿ People received information about the service in a way they could understand and chose how to live their lives in the least restrictive way possible.

¿ People felt respected and their independence was promoted.

¿ Care and support was provided in a dignified way.

¿ People's end of life wishes had been discussed and recorded.

¿ People were supported to meet their nutritional needs.

¿People were involved in planning and agreeing their care. Care plans contained detailed information staff needed to provide personalised care.

¿ Systems were in place to manage and respond to complaints.

¿ People were happy with the service they received and the way the service was managed.

¿ Feedback gathered was used to drive improvement.

¿ Staff felt supported and enjoyed their jobs.

¿ Effective systems were used to continually monitor and evaluate the service provided.

At this inspection we found the evidence supported a rating of 'Good' in all areas. More information in 'Detailed Findings' below.

Rating at last inspection: This was the first inspection of the service.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.