Background to this inspection
Updated
21 January 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of two inspectors.
One inspector visited the service location. To support the inspection, one inspector contacted those who were using the service, and those working with the service to gain their view of the care provided.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. They are registered to provide care services to children, younger adults and older people.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. For this service the provider was registered as the registered manager.
Notice of inspection
This inspection was announced. This was because it is a small service and we needed to be sure that the provider would be in the office to support the inspection.
Inspection activity started on 04 December 2020 and ended 16 December 2020. We visited the office location on 15 December 2020.
What we did before the inspection
Prior to the inspection, we reviewed the information we held about the service. We looked at the Provider Information Return (PIR). This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with one relative about their experience of the care provided. We spoke with two members of staff which included the provider/registered manager, and care worker. We spoke with one professional who works with the service.
We reviewed a range of records. This included one person’s care records. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We remotely looked at training data and quality assurance records.
Updated
21 January 2021
About the service
3Ds Healthcare Services Ltd. is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection the service was providing two people with support. One person was receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received care from regular staff who never missed a call. Relatives told us staff were competent, kind and caring.
People were safeguarded from harm. Staff were aware of how to report a concern and were confident it would be dealt with appropriately by the registered manager.
Staff had received training in infection prevention and control and had the appropriate personal protective equipment. The service had risk assessments in place and the registered manager followed government guidance in relation to the pandemic.
Care plans were comprehensive and person-centred and provided guidance for staff on how to care for people. Staff promoted people’s independence and supported people to access the community.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff recruitment process was safe, and the service had an induction process in place. Staff received training with annual refresher updates. Regular staff supervisions and competency observations were conducted by the registered manager.
The registered manager had a clear vision for providing quality care as the service grew. The registered manager completed quality monitoring audits which provided oversight of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 16 May 2017 and this is the first inspection.
Why we inspected
The inspection was undertaken as the service had not been inspected since it was registered. We looked at infection prevention and control measures under the Safe key question. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.