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St Micheal Care Limited t/a HomeInstead Senior Care Good Also known as St Micheal Care Limited (Home Instead Senior Care)

Inspection Summary


Overall summary & rating

Good

Updated 20 August 2019

About the service

St. Michael Care Limited t/a Home instead Senior is a domically care agency (DCA) registered to provide personal care and support to people living in their own homes. It provides a service to people living with dementia, older people and people with learning disabilities. They also provide other services that are not registered or regulated by the Care Quality Commission, such as offering companionship and preparing meals.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 24 people were receiving personal care. The staff who provided personal care were called care givers.

People's experience of using the service

People and their relatives were very happy with the service. They told us that care givers came on time. They spoke of care givers being kind, caring and thoughtful. They told us that their needs were being met in a personalised way which reflected their preferences. They were involved in planning and reviewing their care and were able to contribute their ideas to improving the service.

The registered manager had developed good connections with other health care professionals and community-based organisations. This helped to achieve positive outcomes for people. People received their medicines in a safe way and as prescribed.

Care givers recognised the importance of providing company and social contact for people, while also meeting all their care needs. People were involved in all aspects of their care. Care givers supported people to participate in activities that were important to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The care givers told us they liked working at the service. They felt well supported and had the training they needed. They told us they felt listened to and valued. There were systems to make sure only suitable staff were employed to care for people and that they received an induction into the service. The registered manager carried out regular assessments to make sure care givers had the skills and knowledge to care for people in a safe way.

People knew how to make a complaint and felt that these would be responded to. The care givers and registered manager were aware of their responsibilities to keep people safe, address any concerns and learn from incidents and accidents to help prevent reoccurrence.

The registered manager and management team were well respected by people using the service and other stakeholders. There were appropriate systems to monitor and improve the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was Good (published 20 December 2016).

Why we inspected

This was a planned inspection based on the previous rating of the service at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 August 2019

The service was well-led.

Details are in our well-led findings below.