Updated 7 June 2023
We carried out this announced comprehensive inspection on 16 May 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic appeared clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to manage risks for patients, staff, equipment and the premises.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- Clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system worked efficiently to respond to patients’ needs. The dentist was available for 2 to 3 days a week to treat patients., The practice was open to book patient appointments and to refer to other sister practices for emergency appointments where the dentist was available.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved, supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
- Complaints were dealt with positively and efficiently.
- The practice had information governance arrangements.
Background
The provider has three practices, and this report is about Colchester Clinic.
Colchester Clinic is in Colchester, Essex and provides NHS dental care and treatment by referral for children and private dental care and treatment by referral for adults.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 1 dentist, 1 dental nurse, 1 receptionist who is also a qualified registered general nurse and a compliance support lead. The practice has 1 treatment room.
During the inspection we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the compliance lead. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Friday from 9am to 5pm.
Saturdays and evenings by appointment.
The practice had taken steps to improve environmental sustainability. Where possible items were recycled, the practice was a paper light service, and staff were instructed to turn the power off to equipment and lighting when not in use.