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Archived: Pulse - Norfolk

This service is now registered at a different address - see new profile


Inspection carried out on 9 December 2013

During a routine inspection

We spoke with four people who used the service, including one relative. They told us that they were pleased with the care and support provided. Staff were always polite and treated them with respect. One person told us that, �The staff are excellent, good carers; I have no complaints.� Another person told us, "They work well with another agency who pairs up with them to provide care. Things have not been better."

We found that people were involved in making decisions about their care and treatment. We found that care was planned and delivered in a way that promoted people�s independence. Staff received professional development and people told us that staff were well trained.

We saw that the provider had systems in place to gather feedback from people who used the service, and to regularly assess and monitor the quality of the service people received.