The Good Practice

Updated 24 April 2018

The Good Practice, 409 Kings Road, Chelsea, London SW10 0LR, www.thegoodpractice.co.uk provides primary medical services through a General Medical Services (GMS) contract to people living in the south of the London Borough of Kensington and Chelsea. The services are provided from a single location to around 3745 patients. It is located is an urban area, one of the most densely populated in the United Kingdom. There is a far higher proportion of 20-39 year old people living in Kensington and Chelsea than in most areas, and a lower proportion of younger people (under 19 year olds) and people over the age of 50.

The practice is staffed by four GPs – three males and one female who do a total of 16 sessions a week. Other staff include, a nurse, healthcare assistant, practice manager, senior administrator  and four receptionists

The ‘out of hours’ service was provided by 111 and details were communicated in a recorded message accessed by calling the practice when closed and was also available on the website.

The practice is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, treatment of disease, disorder and injury and maternity and midwifery services.

Updated 24 April 2018

This practice is rated as Good overall.

The key questions are rated as:

Are services safe – Good

Are services effective – Good

Are services caring – Good

Are services responsive – Good

Are services well-led - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at The Good Practice on 19 February 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue to review processes to improve uptake of cervical smears

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 24 April 2018

Updated 24 April 2018

Updated 24 April 2018

Updated 24 April 2018

Updated 24 April 2018

Updated 24 April 2018