You are here

Archived: Park View Care Home Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 11 October 2017

Park View Care Home is a residential care home with nursing registered for up to 61 people, some of whom are living with dementia. At the time of our inspection 50 people were using the service. The accommodation in Park View Care Home is a purpose built care home over three floors..

During our last inspection on 28 January 2015 the service was rated Good overall, with all the key questions rated as good, apart from responsive, which was rated as requires improvement. This was because we found that the care records provided inconsistent information about individual choices, aspirations and wishes and that people’s daily logs were not always personalised and were focused on the tasks undertaken. We also found that people nursed in bed or who chose to remain in their bedrooms were at risk of social isolation through the lack of meaningful stimulation and engagement.

During this inspection we found that the service had taken appropriate action to enable the responsive key question to be rated as good. We also found that all the other key questions, that had been rated good, remained good. Meaning that we found the service remained Good.

There was a registered manager at the service, they had been registered at this service since February 2016 and had previous experience as a registered manager.

The people who lived in the service told us that they felt safe and well cared for. There were systems in place which provided guidance for care workers on how to safeguard the people who used the service from the potential risk of abuse. Staff understood their roles and responsibilities in keeping people safe.

There were processes in place to ensure the safety of the people who used the service. These included risk assessments which identified how the risks to people were minimised. There were sufficient numbers of trained and well supported staff to keep people safe and to meet their needs. They were recruited using a robust recruitment process for employing staff appropriately to care for vulnerable people.

Processes and procedures were in place to receive, record, store and administer medicines safely. Where people required assistance to take their medicines there were arrangements in place to provide this support safely.

Both the registered manager and the staff understood their obligations under the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). The registered manager knew how to make a referral if required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported to eat and drink enough to maintain a balanced diet. They were also supported to maintain good health and access healthcare services.

We saw many examples of positive and caring interactions between the staff and people living in the service. People were able to express their views and staff listened to what they said and took action to ensure their decisions were acted on. Staff protected people’s privacy and dignity.

People received care that was personalised and responsive to their needs. The service listened to people’s experiences, concerns and complaints. Staff took steps to investigate complaints and to make any changes needed.

The registered manager was supported by the organisation and the staff they managed told us that the registered manager was open, supportive and had good management skills. There were systems in place to monitor the quality of the service offered people.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 11 October 2017

The service remains Good

Effective

Good

Updated 11 October 2017

The service remains Good

Caring

Good

Updated 11 October 2017

The service remains Good

Responsive

Good

Updated 11 October 2017

The service was responsive.

Care plans were centred on the care and support needs of the individual.

People were engaged, supported to remain occupied and were supported with a good range of social and leisure activities.

There was a complaints policy in place and complaints were investigated to the satisfaction of the people who had made the complaint.

Well-led

Good

Updated 11 October 2017

The service remains Good