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Newcross Healthcare Solutions Limited (West Devon Service) Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 2 August 2019

About the service

Newcross Healthcare Solutions Plymouth (hereafter referred to as Newcross) is a service providing support to adults, children and young people living in their own homes. It was providing personal care as part of a wider support package to nine people at the time of our inspection, but also provided enabling support to a further 19 people. Newcross specialises in supporting people with complex health needs.

Not everyone who used the service received personal care. CQC only inspects those parts of the service where people receive personal care. This is help with tasks related to personal hygiene, medicines, and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives said care was safe. People were supported by staff who had been competency tested in medicines and care procedures. There were enough staff to meet people’s needs and people were supported by regular staff members.

Staff training was detailed and specialised. Staff felt supported and were provided with regular one to one meetings and clinical review meetings. Clinical supervision was provided for the nurse clinical leads.

People said staff were caring and they were treated with dignity and respect. People were involved in the planning of their care and felt listened to by staff. Staff put people first.

People’s care was delivered in line with their preferences. Care plans were person-centred. People were empowered and supported to be as active a part of their local community as they wished. Complaints were investigated in line with the service’s policy and people and relatives felt happy to complain.

There was an established quality assurance system and audits picked up issues and followed them up. Staff said they could approach the registered manager and clinical leads and were listened to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 10 July 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 August 2019

The service was safe.

Details are in our safe findings below.



Updated 2 August 2019

The service was effective.

Details are in our effective findings below.



Updated 2 August 2019

The service was caring.

Details are in our caring findings below.



Updated 2 August 2019

The service was responsive.


Details are in our responsive findings below.



Updated 2 August 2019

The service was well-led.

Details are in our well-led findings below.