Premium Care Solutions Limited

Updated 21 July 2025

This assessment started 19 August 2025 and ended on 16 September 2025.

We assessed all the quality statements from safe, effective, caring, responsive and well-led key questions. The overall rating of the service was good.

Premium Care solutions limited is a domiciliary care agency and supported living service, at the time of this assessment, they were not supporting anyone within supported living. The service is registered to support people in their own homes with personal care, nursing care and treatment of disease, disorder or injury. At the time of this assessment, they were supporting 42 people with regulated activities of all ages. CQC only inspect the services received by people provided with regulated activities.

Systems were in place to help protect people from harm. Staff were recruited safely and matched to the individual person. People’s care and support plans reflected their range of needs, likes and preferences. Staff mainly told us they felt supported. Systems were in place to monitor aspects of the service and the quality of care provided.

There was a registered manager in post at the time of this assessment.

Updated 21 July 2025

People and their relatives spoke mainly positive about the care they received. They told us staff were kind, attentive and caring. Relatives felt their family members were well supported and cared for. One relative told us, “They always find someone that meets (relatives) needs. They have an understanding of what (relative) needs. (relative) and we have a voice. They have always been quite supportive.”

Improvements people and their relatives suggested mainly suggested more staff, one person told us, “More flexible staff, too many gaps in the package.” Another said, “it would be good if there were more back up carers.”

We spoke with one person and 8 relatives of people who received care and support. We spoke with 7 members of staff including the registered manager, care staff and nurses. We also obtained feedback from care professionals.