The Care Net

Updated 9 September 2026

About the service

The Care Net is a home care agency providing personal care and support to people living in their own homes. At the time of this assessment the service was providing support to 10 people under the regulated activity of personal care.

Who the service is for

The Care Net provides support to older and younger adults, some of whom may be living with dementia, physical disabilities and sensory impairments.

Key findings

We carried out this assessment on 14 to 24 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

We checked whether the service was working within the principles of the Mental Capacity Act 2005. We found that staff and leaders worked within the MCA. People were not subject to unlawful or excessive restrictions; they had choice, control and freedom over their lives. We saw communication was considered within mental capacity assessments to ensure people were able to fully participate in any decisions requiring support.

People were supported by enough staff who had the skills and knowledge to support them safely. Staff spoke positively about the support they received from leaders, which empowered them to deliver compassionate, person-centred care and achieve exceptional outcomes for people. The service had a robust and well-planned induction programme that supported staff to develop the skills, knowledge and values needed to deliver high quality care. New staff were given time to get to know people, understand their preferences and build meaningful relationships before working independently.

Medicines were administered safely by trained and competent staff who understood people's individual needs. One staff member told us, “There are spot checks done and there is an assessor that observes us. There are medicine administration records that get reviewed and signed off.”

The provider fostered a culture where people felt safe, listened to, and supported. Open and honest communication was encouraged, respected and valued. People and staff had confidence that any concerns would be addressed promptly. Opportunities to feedback about the service and care were provided.

The service benefited from strong and effective leadership that promoted a culture of openness, learning and continuous improvement. Managers were highly visible and approachable, ensuring people, relatives and staff felt listened to and supported. Clear governance arrangements, combined with proactive oversight, enabled the service to maintain high standards of care and respond quickly to changing needs. One staff member commented, “I think it is really good company. I would recommend for anyone to work for us really. It is more on a personal level, and we can see clients that have gone from being self-sufficient to having barriers put in place by their condition and we are there to remove these barriers. It is a very rewarding job.”

Updated 9 September 2026

People described positive relationships with staff who knew them well and recognised the importance of the little things that made a meaningful difference to their day. Thoughtful gestures, genuine conversations and personalised support helped people feel comfortable, reassured and cared for. People told us, “They are very understanding. They chat, they know I need to speak to someone. They are very caring, I’m grateful to have them” and “The good thing about Care Net is they retain their staff. I’ve had the same people for three or four years, the know me and I know them.”

People told us they felt listened to and involved in decisions about their care and support. Staff respected people's choices and encouraged them to maintain as much independence and control as possible in their daily lives. One person told us, “They have good manual handling skills. I transfer from bed to shower chair and shower chair to wheelchair each morning. There is no anxiety on my part. It’s a very well understood procedure; the carers all know what to do.”

People benefited from a joined-up approach, with staff and professionals working together to achieve the best possible outcomes. One relative told us, “They are very good at that; they will speak to me and contact the community nursing team. When [relative] had an infection, they were quick to notice and get them into hospital.” One health professional praised the communication and relationship they had built with the service saying, “The Care Net are very good at partnership working, in fact the manager and myself have conducted several joint visits to support a patient. [Registered manager] was very supportive and proactive towards my patient in terms of support to aid them to decide what type of package of care suited them best.”

People enjoyed the stability and reassurance provided by effective leadership. Leaders understood the importance of quality care and positive experiences. They fostered a culture of kindness, respect and accountability, ensuring people's needs remained at the heart of decision-making. This resulted in people feeling safe, valued and confident in the support they received. People and relatives told us, “The manager is fantastic. We speak with [registered manager] multiple times a week. If anything changes, they contact us. We have an open, good, professional, and supporting relationship. We are so happy with the quality of care, it’s extraordinary” and “[Registered manager] is one in a million. [Registered manager] is absolutely fantastic, brilliant at problem solving, brilliant with staff and with my relative.”