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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 February 2019

The Inspection was carried out on Thursday 23rd July 2018 and was unannounced.

This service is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Allensmead accommodates people in one adapted building. At the time of our inspection there was one person using the service.

At the previous inspection the service was rated Good overall with Requires improvement in Well-Led. Since our last inspection the service has change location from the county of Kent to Essex. At this inspection we have rated the service Good overall.

The service’s recruitment process ensured that appropriate checks were carried out before staff commenced employment. There were sufficient staff on duty to meet the needs of people and keep them safe from potential harm or abuse. People’s health and wellbeing needs were assessed and reviewed to minimise risk to health. People’s medication was managed well and records of administration were kept up to date.

People were cared for and supported by staff who had received training to support people and to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to eat and drink enough as to ensure they maintained a balanced diet and referrals to health and social care services was made when required.

Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people’s preferences of care. Staff always worked hard to promote people’s independence through encouraging and supporting people to make informed decisions.

Records we viewed showed people and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis and when there was a change in care needs. People were supported to follow their interests and participate in social activities. The service responded to complaints received in a timely manner.

Staff and people spoke very highly of the registered manager and the provider who they informed to be supportive and worked hard to provide an exceptional service. The service had systems in place to monitor and provide good care and these were reviewed on a regular basis.

Inspection areas

Safe

Good

Updated 19 February 2019

The service was safe.

People felt safe at the service. The provider’s arrangements ensured that staff were recruited safely and people were supported by sufficient staff to meet their needs and ensure their safety and wellbeing.

Risk to people living in the service was well managed and people free from risk and harm.

Medication was managed well and stored safely.

Effective

Good

Updated 19 February 2019

The service was effective.

Management and staff had a good knowledge of the Mental Capacity Act 2005 and Deprivation of Liberty, which helped to ensure people’s rights were protected.

Staff received a suitable induction. People were cared for by staff that were appropriately trained to meet their needs. Staff felt supported in their role.

People had sufficient food and drink and experienced positive outcomes regarding their healthcare needs.

Caring

Good

Updated 19 February 2019

This service was caring.

Staff were kind and treated people with dignity and respect.

Staff made efforts to seek people’s views about their care and took these into account when planning their care and support.

Staff communicated well with people in a variety of ways.

Responsive

Good

Updated 19 February 2019

The service was responsive.

Care was person centred and met people’s individual needs. Care plans were individualised to meet people’s needs.

There were varied activities to support people’s social care needs. Complaints and concerns were responded to in a timely manner.

Well-led

Good

Updated 19 February 2019

This service was well-led.

The service had an open culture where staff and people living in the service were included and encouraged to participate in aspects of running of the service.

The registered manager had developed good links with the local community and local services.

The registered manager provided staff with appropriate leadership and support.

The service had several quality monitoring processes in place to ensure the service maintained its standards.