Windsor Court Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last inspection we rated this key question good. At this inspection the rating has remained good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s care and support needs were assessed before they moved into the service, information was reviewed to ensure the service could meet the persons specific needs. People told us they could be involved in their care plans. Staff had access to information about people, through the providers electronic care planning system. Staff told us they had enough information about people to ensure their safety. People’s care and support needs were assessed, reviewed, and updated as required. Records were accurate and reflected the care people had received.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People and where appropriate, their relatives were involved in creating care plans and risk assessments, they told us they could ask to change to their care plan when they needed to. Staff told us they worked with people to follow good practice guidance; this had included working to support people’s mobility and medical conditions. Evidence-based care and good practice guidance underpinned the policies, procedures and ways of working within the service.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their inspection of needs when people moved between different services.

People told us their information was shared appropriately, for example with the GP or nurse. Staff kept detailed records of people’s care and support, these were shared when needed. External professionals were complimentary about working with the service. A health and social care professional said, “They have always responded quickly to any communication I have sent them. The staff have been knowledgeable about individual residents when asking for information relating to their care needs.” The registered manager and management team had oversight of records and could access details of care as required to share them with external professionals. These actions supported and enhanced continuity of care. Staff worked well together, a staff member told us, “My colleagues are nice people, wonderful people to work with, supportive and when it comes to working in a team. Sometimes you can have a bad day, it doesn’t affect us.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to live a healthy lifestyle. Care plans and risk assessments were clear, and information was accessible to the kitchen staff. Where people were supported with food and drink there were clear instructions in place, this included when a person may have difficulty swallowing or required a special diet. People had access to a wide variation of food, this had included outside of normal mealtimes. Information about people’s needs was shared efficiently as records were electronic, clear and comprehensive. People’s nutrition and hydration needs were known to staff, and plans were in place for each person, this included for specific needs such as, fortified foods, intolerances and allergies. Health and social care professionals were complimentary about the commitment to people’s wellbeing by the service.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People and their relatives gave us examples of how their lives had improved since moving to Windsor Court Care Home. Staff told us they knew how to support people and ensuring people lived the best life possible was their focus. Staff told us they worked with people to make sure they knew what their wishes and goals were, then working to bring some of them to life. Records showed continual discussion and review of people’s outcomes.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

People told us they were treated with respect and supported with kindness. Where appropriate, relatives had been involved in decisions made on the persons behalf. Consent was sought from people and where necessary in accordance with the Mental Capacity Act 2005 (MCA). A clear process was in place to carry out MCA assessments where required. However, some documentation in relation to specific decisions was not in place, this was being addressed during the inspection, and we were fully assured by the actions in place. Care was planned in the persons best interest in the least restrictive way and in consultation with others. Plans detailed all the options explored, including how the person was supported to contribute to the decision.