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Archived: Blue Sky Enabling (West Region)

The provider of this service changed - see new profile

Reports


Inspection carried out on 3 January 2013

During an inspection to make sure that the improvements required had been made

We visited the service on 3 January 2013 to check how they planned and managed people’s care, in relation to behavioural issues and meeting social and activity needs. This was because we found shortfalls when we visited in May 2012 and told the provider they must take action to improve.

We looked at records including a care plan. We spoke by telephone with a person who received a visiting service; a relative of a person provided with live-in care; and two members of staff. We spoke with the provider about the action plan they had sent us.

We found protocols about managing care needs were in place for staff to follow. If a person sometimes displayed behaviours that required some form of special care or management, this was reflected in their care plan. Staff knowledge and experience had been used to produce guidance about effective communication and support to people to make choices or decisions.

People’s activity preferences, in and out of their home, were risk assessed. There was guidance on how to facilitate activities. Records showed support was provided in line with assessments. People we spoke with said support workers arrived when expected and showed understanding and skill in providing support as agreed.

Inspection carried out on 10 May 2012

During a routine inspection

We spoke to one person about the way the agency delivered personal care and we observed the way staff engaged with another person.

One individual told us the staff knew how to meet their needs that they were respectful and they felt safe in the presence of the staff. We were told “I have complained and the provider sorted it out.”

People we asked knew about the care that had been agreed with them, or the involvement of their advocates. Although one person was not sure that there was a care plan in place.

We observed the way one member of staff interacted with one person who lacked capacity to make decisions. We saw the member of staff engaged with the person by using their leisure interests to start a conversation. We saw the person become interested in the subject and was able to speak about objects in their home which related to this hobby.