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Inspection Summary

Overall summary & rating


Updated 29 January 2020

About the service

Alphonsus House is a residential care home providing personal care for up to 19 younger adults with learning disabilities or sensory impairments. The home accommodates 19 people in four separate properties; three houses and a bungalow. 19 people were living at the service at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People told us they felt safe and our observations confirmed people were comfortable in the presence of staff. Staff knew how to identify and report concerns for people’s safety. Risks were assessed and managed and staff followed guidance in behaviour support plans to ensure people were safely supported. People received their medicines as prescribed and staff had been safely recruited.

People, relatives and staff felt the service was well managed. Improvements had been made since the last inspection and learning took place from incidents and events. The registered manager and senior staff carried out regularly auditing to check the quality of people’s care and took action where concerns were identified.

People and staff were given opportunities to share their views about the service and relatives felt the registered manager was approachable. The staff team worked in partnership with other professionals to ensure people’s needs were met.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 5 February 2019).

Why we inspected

To assure ourselves the service was meeting people’s needs, that staff had the necessary skills and experience and the management processes were effective we completed a focused inspection. We reviewed the key questions of Safe and Well Led only.

We reviewed the information we held about the service. No areas of concern were identified in the other Key Questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those Key Questions were used in calculating the overall rating at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Alphonsus House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 29 January 2020

The service was safe.

Details are in our safe findings below.



Updated 6 February 2019

The service was effective

Details are in our Effective findings below.



Updated 6 February 2019

The service was caring

Details are in our Caring findings below.



Updated 6 February 2019

The service was responsive

Details are in our Responsive findings below.



Updated 29 January 2020

The service was well-led.

Details are in our well-Led findings below.