Archived: Domiciliary Care Services Ltd

People were involved in their assessment of needs and the development of their care plan. People's views were taken into account and they were therefore able to influence the delivery of their service.

Appropriate checks were undertaken when new staff started working for the service.

There were systems in place to monitor and assess the quality of the service. People were given the opportunity to complete an annual customer satisfaction questionnaire. We saw the results of the questionnaires completed in October 2013 and noted people had a high level of satisfaction with the service.

People were aware of how they could raise any concerns and suitable arrangements were in place to respond to any complaints. None of the people spoken with had any concerns about the service.

People were involved in their assessment of needs and the development of their care plan. People's views were taken into account and they were therefore able to influence the delivery of their service.

People were satisfied with the support they received with their medication and confirmed they received their medication when they needed it. Appropriate records were maintained of the administration of medication.

We found checks had not always been carried out when new staff were recruited to work for the agency. These are essential to ensure staff are suitably qualified and experienced to work with vulnerable adults.

Arrangements were in place to monitor the quality of the service. People were given the opportunity to complete a satisfaction questionnaire and were asked for their views about the service on an ongoing basis.