Archived: Benchmark Care

We examined one person's care record and saw that it contained detailed information to assist staff members to provide personal care to that person. We also saw that the person had been involved in the planning of the care to be provided.

We saw that staff members had all undertaken protection of vulnerable adults training, and staff we spoke with demonstrated to us an appropriate knowledge of safeguarding awareness and procedures.

We found that appropriate checks were undertaken before staff started work for Benchmark Care. Records examined demonstrated to us that people were cared or supported by suitably qualified staff.

We examined people's personal records and saw that they were accurate and contained appropriate documentation in relation to people's personal care. Staff records examined contained records of staff training and suitability to provide care and support to vulnerable people.

People's records were accurate and contained appropriate information in relation to the care support provided to them. Records were seen to be stored safely and securely.