Archived: Personal Care (West)

We spoke with the manager who told us they had taken immediate action following the last inspection, to ensure all staff were suitably trained and qualified in first aid.

We saw the training database and certificates for staff, which showed they had attended recent training and their knowledge was up to date.

We were satisfied that the provider had taken prompt action to ensure compliance and staff were appropriately qualified and able to respond to first aid situations should they arise.

We found that staff knew the people they cared for and this helped them to meet their needs. Staff we spoke with were enthusiastic and caring about their role and they felt well supported by their managers. Staff told us they understood how to protect people from abuse. We found that staff's first aid training was out of date and although managers told us they were aware of this, we judged this to have a minor impact upon the care being provided.

We saw systems were in place to evaluate and monitor the quality of the provision. We saw that feedback from people who used the service was valued and comments made were positive.