• Dentist
  • Dentist

Dental Perfection

7 Grosvenor House, Grosvenor Road, Coventry, West Midlands, CV1 3FE (024) 7622 0420

Provided and run by:
Mr. Pramod Sabharwal

Important: The provider of this service changed. See old profile

All Inspections

8 November 2023

During a routine inspection

We carried out this announced comprehensive inspection on 8 November 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Some items of medicines and life-saving equipment were not available, these were purchased during this inspection.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information. Although we noted that the treatment room door was left open when patients were receiving treatment from the dentist.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.


Dental Perfection is in Coventry and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 1 dentist, 2 dental nurses, 1 practice manager and 1 remote receptionist. The practice has 2 treatment rooms, only 1 of which is in use currently.

During the inspection we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Tuesday and Friday from 8.30 am to 1pm and Thursday from 8am to 7.30pm. Weekday opening can vary.

There were areas where the provider could make improvements. They should:

  • Implement an effective system of checks of medical emergency equipment and medicines taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.
  • Improve the practice's protocols and procedures for the use of X-ray equipment in compliance with The Ionising Radiations Regulations 2017 and Ionising Radiation (Medical Exposure) Regulations 2017 and taking into account the guidance for Dental Practitioners on the Safe Use of X-ray Equipment.
  • Take action to ensure audits of radiography and infection prevention and control are undertaken at recommended intervals to improve the quality of the service. Practice should also ensure that, where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.

19 December 2012

During a routine inspection

During our visit on 19 December 2012 we met with the practice manager and two dental nurses. On the day of our visit the dentist was not present at the practice as he was treating patients at another location. We were told that an additional dentist was due to be employed by the practice early in 2013.

We spoke with five people who attended the practice. People described the practice as being welcoming and friendly. We were told that there had been a recent change at the practice, and a new dentist had taken over. One person told us, 'I was disappointed about the change in dentist, as I didn't know about the change until I visited the practice.' Another person said, 'The current dentist is very good with us, I like him and he has a very gentle manner.'

People we spoke with told us that everything was always explained to them. One person said, "The dentist explained all the options and gave me time to think about it.'

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received.