The Care Quality Commission

Archived: Elm Lodge Personal Care

Charles Roberts Office Park, Charles Street, Horbury, Wakefield, West Yorkshire, WF4 5FH (01924) 260400

Provided and run by:
Alhambra Care Limited

All Inspections

24 May 2012

During a routine inspection

We spoke with two people who said they were happy with the staff and that staff treated them with dignity and respect. One person told us the staff 'couldn't be better. I'm happy with them.' Another person said the staff were 'Very nice and friendly. We have a laugh.'

Both people told they were involved with the initial assessment in the planning of their care and they could specify the type of carer they wanted. One person raised the issue; 'No one has contacted me about the quality of care.'

One person said; 'The carers know what I want. There's paperwork here and I can look at it.' Another person told us they did not have a care plan in place.

People we spoke with knew how to make a complaint. One person felt their complaint would be listened to. Another person was unsure as to whether their complaint would be listened to.