15 February 2014
During a routine inspection
Patients were treated with dignity and respect. Patient feedback captured by the service indicated that people were satisfied with this aspect of their care and documentation evidenced that people were well informed and involved in their care.
We looked at the arrangements for the management of medicines. We were satisfied that medicines were obtained, stored and administered safely by authorised practitioners who were appropriately trained.
There were effective recruitment and selection procedures, with appropriate pre-employment checks carried out to ensure that people were cared for by suitable individuals, who were appropriately skilled and qualified.
The service had received no complaints in the last 12 months but there was a comprehensive complaints management system in place which was well publicised. The service welcomed feedback from patients and had processes in place to ensure that negative feedback was promptly investigated and acted upon.
The service was well managed. There was a comprehensive set of policies and procedures. Records were accurate and fit for purpose, well organised, securely maintained and regularly audited.