Archived: Flexible Support Options (Thorntree Way)

A high proportion of people in receipt of care from the service were unable to express their views on the care they received because of the nature of their condition. Therefore we spoke with three relatives to find out their opinions of the service. They were complimentary about the service. One relative said, 'They give 110%.' We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found that people were encouraged and supported to be able to eat and drink sufficient amounts to meet their needs. They were provided with a choice of suitable and nutritious food and drink.

We concluded that there was enough equipment to promote the independence and comfort of people who used the service.

There were effective recruitment and selection processes in place.

People's personal records and those relating to staff and the management of the service were accurate and fit for purpose.

A high proportion of people who lived there were unable to express their views on the care they received because of the nature of their condition. Therefore we spoke with three relatives to find out their opinions of the service. Relatives were complimentary about the service. One relative said, 'It's such a happy, welcoming place, all their disabilities seem to disappear.'

Relatives told us and records confirmed, that consent was gained before care and treatment was carried out.

Relatives were complimentary about the care. One relative told us, 'The care's 100%.' We considered that people experienced care, treatment and support that met their needs and protected their rights.

Relatives we spoke with were complimentary about the cleanliness of the service. Our own observations confirmed this. We considered that people were cared for in a clean, hygienic environment.

Relatives told us and our own observations confirmed that there were enough staff at the home to meet people's needs.

Relatives said they had no complaints about the service. They said they felt able to raise any concerns or comments with staff. Records confirmed that people were made aware of the complaints system.