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Archived: Ashford House Good

Inspection Summary

Overall summary & rating


Updated 5 November 2019

About the service

Ashford House is a supported living scheme within which the service was providing personal care to three people at the time of the inspection. Ashford House supports people with enduring mental health needs.

People using the service live in a single ‘house in multi-occupation’ which can be shared by up to six people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks associated with people’s health, medical and social care needs had been assessed and detailed guidance had been provided to staff on how to reduce known risks to keep people safe.

Medicines were managed safely and administered as prescribed.

Recruitment processes were followed robustly and help ensure that only those staff assessed as safe to work with vulnerable adults were recruited.

Support staff had been given the title of care practitioners by the provider. Care practitioners received appropriate levels of support and training to enable them to carry out their role effectively.

People received the appropriate levels of support, where required, with managing their health and medical needs. The service worked in partnership with a variety of health and medical professionals to ensure people received the right support.

People were supported to eat, drink and maintain a healthy lifestyle where this was an assessed need.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed that people had established positive relationship with the care practitioners that supported them which were based on trust and mutual respect.

Care plans were person centred and very detailed, giving care practitioners the required information to support people appropriately and in response to their needs.

Complaints received were documented with details of the investigation and actions taken to resolve the complaints and where required make the necessary improvements.

People knew the management team well and we observed that people were able to approach them at any time.

The service had systems in place to monitor and oversee the quality of care and support that people received so that improvements could be implemented where required. Learning and development of the service was a key focus area for the management team.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 29 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 November 2019

The service was safe.

Details are in our safe findings below.



Updated 5 November 2019

The service was effective.

Details are in our effective findings below.



Updated 5 November 2019

The service was caring.

Details are in our caring findings below.



Updated 5 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 5 November 2019

The service was well-led.

Details are in our well-Led findings below.