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Inspection Summary


Overall summary & rating

Good

Updated 30 March 2017

We undertook an announced inspection on 6 March 2017 of Ashford House. We gave the provider notice of our inspection as we needed to make sure that someone was at the office in order for us to carry out the inspection. The inspection was carried out by one inspector. Ashford House is a supported living service and at the time of the inspection the service was providing care and support for four people with mental healthcare needs.

At the last inspection on 8 January 2015, the service was rated as Good.

At this inspection we found the service remained as Good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the service is run.

Risks had been identified and assessed and provided information on how to mitigate known risks to keep people safe.

Medicines were being managed safely.

There was enough staff to support people. Pre-employment checks had been carried out when recruiting staff.

Staff had the knowledge, training and skills to care for people effectively. Staff received regular supervision and support to carry out their roles.

Staff sought people's consent to the care and support they provided. People's rights were protected under the Mental Capacity Act 2005.

People were encouraged to eat healthy. There was a weekly cooking class to help people cook meals.

Staff had positive, caring relationships with the people who lived at the service.

People were treated in a respectful and dignified manner by staff who understood the need to protect people's human rights.

People received care that was tailored to their individual needs, interests and preferences. Care plans promoted a person-centred approach.

Complaints were investigated and action taken to the satisfaction of complainants.

People found the management team approachable and had confidence in their ability to act on things. Staff felt well supported by the management team.

Quality assurance and monitoring systems were in place to make continuous improvements.

Inspection areas

Safe

Good

Updated 30 March 2017

The service remains Good.

Effective

Good

Updated 30 March 2017

The service remains Good.

Caring

Good

Updated 30 March 2017

The service remains Good.

Responsive

Good

Updated 30 March 2017

The service remains Good.

Well-led

Good

Updated 30 March 2017

The service remains Good.