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Right at Home Barnet and Edgware Good

Inspection Summary


Overall summary & rating

Good

Updated 27 May 2021

About the service

Right at Home Barnet and Edgware is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to adults, some of whom live with dementia and/or may have a sensory impairment or physical disability. It is a franchisee of Right at Home UK.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were thirteen people receiving assistance with their personal care.

People’s experience of using this service and what we found

Systems were in place to safeguard people from abuse and to make sure people were treated with respect and dignity.

People told us that they were treated well by staff and felt safe when receiving care and support. They had the office contact details and were confident that any concerns they raised would be dealt with appropriately and quickly.

Risks to people's safety were assessed and personalised guidance minimised the risk of people being harmed.

People and relatives told us that there had been no issues with punctuality or missed care calls.

People made decisions about their care. Their care plans were up to date and personalised.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager and other staff supported people to access healthcare services. They worked well with healthcare and social care professionals to provide people with effective care and support.

Staff participated in the regular COVID-19 testing and vaccination programme.

There were quality assurance systems in place to identify and address any shortfalls and to make improvements to the service.

People and their relatives were provided with a range of opportunities to feedback about their experience of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 June 2018).

Why we inspected

We received concerns in relation to medicines, infection control, staff training, and management. As a result, we undertook a focused inspection to review the key questions of Safe, Effective and Well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key question. We therefore did not inspect these. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service remains good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Right at Home Barnet and Edgware on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 May 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 May 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 27 May 2021

Responsive

Good

Updated 27 May 2021

Well-led

Good

Updated 27 May 2021

The service was well-led.

Details are in our well-led findings below.