Dignified Homecare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff supported people to be independent. People and families were supported to have choice and control over the care provided and to make decisions about the care delivered.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were encouraged and had an opportunity to contribute and have their say about the care and support they received. A person told us, "They [office staff] come and check if everything is OK and if anything needs changing.” People told us staff encouraged people to be as independent as possible, whilst providing care and support. They also mentioned they were able to make day to day decisions about their lives. A person said, "I can dress myself."

Staff told us they promoted people’s independence and encouraged them to do as much as possible for themselves. The registered manager said that people’s care plans contained details of what people could do by themselves and where they needed support. This helped to ensure people did not lose their confidence.

People were able to make day to day decisions about their lives. They participated in planning and reviews of the care and support being provided by staff. Staff encouraged people to maintain their independence as much as possible, in all aspects of life and daily activity. For example, people were encouraged to do things for themselves such as shaving or brushing their teeth, where they were able to do so. We noted people’s independence levels were recorded in their care plans so staff knew where they needed assistance. This helped to ensure staff had the information they needed to meet people's needs. People received care and support that was personalised and responsive to their individual needs and their care plans were kept under review to ensure staff continued to meet their changing needs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.