- Homecare service
Dignified Homecare Limited
Report from 10 January 2024 assessment
Contents
Ratings
Our view of the service
Dignified Homecare Limited provides care and support to people living in their own home. Not everyone using Dignified Homecare Limited receives regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection there were 12 people using the service. This assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. Assessment activity started on 18 January 2024 and ended on 25 January 2024. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.
People's experience of this service
There were systems were to ensure people were protected from risk of harm. Care and support were planned and delivered in a way that ensured people’s safety and welfare. Risk assessments had been undertaken which informed staff how to keep people safe. The provider had a safe recruitment and selection processes in place. There were enough staff working for the service to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements. There were systems in place to monitor how the service was run to ensure people received a quality service. The service sought feedback from people who used the service and their relatives and acted upon. Regular audits and checks were undertaken to ensure the service was run well. The management team worked with a number of health and social care professionals, and this helped to ensure people’s needs were fully met.