The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Bluebird Care (Winchester and Eastleigh)

Optimum House, Winnall Valley Road, Winchester, Hampshire, SO23 0LD (01962) 856900

Provided and run by:
Belrose Limited

Important: This service is now registered at a different address - see new profile

All Inspections

13 December 2013

During a routine inspection

At the time of our inspection there were 77 people receiving personal care from the service. We spoke with 15 of them or close family members who were involved in their care. They were all complimentary about the their care workers. One person said they were 'marvellous', and another said, 'We haven't had a bad carer.' Fourteen of the people we spoke with were satisfied or very satisfied with the service provided. They either had not had any problems with the service or their problems had been resolved to their satisfaction. One person described the service they received as 'generally quite reasonable'. Others said it was 'good' or 'very good'.

We found people's care and support were delivered effectively according to thorough and individualised assessments and plans. Systems were in place to assess and monitor the quality of the service provided. The provider had an effective recruitment and selection process to ensure people who were delivering care in people's homes were suitable for the job. The necessary checks were made before staff started work.

At the time of our inspection there was no registered manager in place. A new care manager had recently been appointed and is referred to as 'the manager' in this report.

31 July 2012

During a routine inspection

We spoke with four people who used the service . People were satisfied with the care and the support provided by the agency. People told us that 'Everything's fine ' and that staff did 'A good job.'

People told us that staff mainly arrived at the agreed time and that they had a regular carer where possible. People told us that usually they knew which staff were going to visit them on a particular day.

People said that they were treated with courtesy. They said that they had been provided with information about the agency and that they had been consulted about their care and support needs. No one we spoke with had needed to make a complaint but all knew how to do so and all felt that staff listened and responded to any queries that they had.