Archived: Leicester City Council Shared Lives Service

A relative told us that they were 'really pleased' with the respite care their relative received. They added the carer was very flexible and happy to do what their relative wanted, for example, a long walk in the countryside.

Another relative told us their relative was 'very well cared for and very settled. The family appreciate it and how the carer has adapted to changing needs. We feel they are safe'.

A relative had written to the service and commented on how their relative was being supported to become more independent.

We found that people who used the service had detailed support plans which included information about their health, preferences, interests and families and appropriate risk assessments.

Shared Lives staff and carers received training in safeguarding which helped them identify and report any concerns and keep people safe. Relatives told us they felt their relatives who used the service were safe.

Effective recruitment processes and checks were in place. Carers and staff received appropriate training which was updated as necessary.

Carers told us they valued the regular support meetings with Shared Lives staff. Shared Lives staff told us they felt they had access to suitable training and that the manager was supportive.

A relative told us that the care their relative received was very good and that they "seemed happy and content" and that they were supported to be more independent and do activities they enjoyed. They told us that the family felt they were involved and well informed about the placement.

Another relative told us that they could see how well looked after their relative was and that that was "wonderful for them and for me". They described the Carer as "exceptional".

We found that people who used the service had detailed support plans which included information about their health, preferences, interests and families and appropriate risk assessments.

Carers we spoke with told us they valued the support they received and one described the Shared Lives staff as committed and very professional.

We found that the service had effective recruitment processes. Carers attended mandatory training with regular updates.