Divine Intervention Home Care Limited

Updated 5 June 2026

Date of assessment: 08/06/2026. We carried out a comprehensive assessment of Divine Intervention Home Care Limited, which is a domiciliary care agency and supported living provider for adults with Children 4-12, Children 13-18, Older People, Younger Adults, Dementia, Mental Health, Sensory Impairment, Learning Disabilities or Autistic Spectrum Disorder, and Physical Disabilities.

‘Right support, right care, right culture’ (RSRCRC) is the guidance the Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We follow this guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities.

We found people were supported to receive safe support from a consistent staff team who knew them well and understood risks and how to support people positively. Staff understood their safeguarding responsibilities and told us they were confident to raise concerns internally or externally if needed. Staff had a good understanding of how to support people with health risks and supporting people to transfer safely within their care setting.

Staff understood consent and ensured people had choice and control of their care. When people’s needs changed staff supported them to access health and care professionals to enable them to receive joined up care. Staff maintained a culture where people were prioritised, respected and supported to lead fulfilling lives.

The culture of the service was positive and promoted good outcomes for people. There were systems in place to ensure learning was implemented and shared with staff through staff meetings and handovers. Staff knew people well and understood how to support them in the most positive way.

Updated 5 June 2026

The manager ensured a positive culture and worked closely with external health and social care professionals and families.

Staff delivered person centred care, promoted people’s health, wellbeing and continuity of care. Families told us the care was consistent and that their loved ones were safe. People told us they were happy with the level of support given to them by Divine Intervention Home Care.

Staff and management prioritised the involvement of people in their own care, ensuring that their rights were upheld. Families told us they were kept informed of all changes and were happy with how the provider reacted to the changes. Comprehensive assessments of care and support needs were conducted, and this was reviewed at regular intervals.

People told us they had been involved in all of the planning of their care package, and it was customised to meet their needs.