• Services in your home
  • Homecare service

Fusco Browne Healthcare Limited

Overall: Good read more about inspection ratings

6 Nursery Street, Sheffield, South Yorkshire, S3 8GG (0114) 275 7272

Provided and run by:
Fusco Browne Healthcare Ltd

Latest inspection summary

On this page

Background to this inspection

Updated 13 January 2023

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector and 2 Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave a short period notice of the inspection. This was because we needed to be sure the provider or registered manager would be available to support the inspection.

Inspection activity started on 29 November 2022 and ended on 20 December 2022.

What we did before the inspection

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls and questionnaires to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 20 relatives and 12 people who used the service about their experience of the care provided. We spoke with 10 members of staff including the registered manager, who was also nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included 5 care plans and associated medication records. We looked at 8 staff recruitment files, staff training records and records associated with the provider's quality monitoring systems.

Overall inspection


Updated 13 January 2023

About the service

Fusco Browne Healthcare Limited is a domiciliary care service located in Sheffield. It provides personal care to people living in [their own houses and flats. Not all people using the service were receiving a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, there were approximately 160 people using the service.

People's experience of using this service and what we found

People who used the service said they felt safe. Staff were recruited safely and there were enough staff to provide people’s care. People confirmed personal protective equipment (PPE) was always worn by staff when delivering their care. Medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Staff told us enough training was available to support them in their roles, with ongoing supervision also provided.

We received positive feedback from people who used the service and relatives about the care provided. There were systems in place for people who used the service and staff to provide feedback about their care through audits, surveys and meetings. Staff spoken with during the inspection told us they felt the service was well-led and enjoyed their roles.

Rating at last inspection

The last rating for this service was good (published July 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains good. This is based on the findings at this inspection. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Fusco Browne Healthcare Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect. For more details, please see the full report which is on the CQC website at www.cqc.org.uk