We carried out a review of the data available to us about Flint Green House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Flint Green House, you can give feedback on this service.
People’s experience of using this service and what we found
People felt safe and were supported by staff who knew how to protect them from avoidable harm. Overall, risks to people's health and well-being had been assessed and monitored to ensure they were kept safe. People received their medication as prescribed. Staff were recruited safely and there were enough staff to meet people's needs. The home was visibly clean.
People made their own decisions about their care and were continually supported to have maximum choice and control of their lives. Staff understood the principles of the Mental Capacity Act 2005 and supported people in a non-restrictive way that accorded with their best interests. People enjoyed the ethos of the service which focussed on independence and inclusion. Training had been received by staff and refresher training was within set timeframes. People were supported by staff who knew them well. People’s physical healthcare and mental health needs were monitored by external healthcare professionals to promote their well-being.
People told us staff were caring, kind and treated them with dignity and respect. People were encouraged to develop and maintain their independence skills. Visitors were made to feel welcome.
Assessment and reviews of people’s care and support needs were undertaken regularly or more frequently when it was required. People were included in these processes to ensure all needs were determined and addressed. People told us they would feel comfortable to raise any complaints they had with the staff or registered manager.
People told us the service was well-led. They told us the management team and staff were very good. Provider feedback processes had been used to gather information about the views of people and stakeholders about the service provision. The registered manager understood their regulatory responsibilities and their requirement to provide us (CQC) with notifications about important events and incidents that occurred whilst the service was delivering care. A current issue and some improvements were needed elating to quality assurance systems.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 04 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Flint Green House provides residential accommodation and support for up to 15 adults with mental health needs. At the time of our inspection visit, nine people were living there.
People were kept safe because staff had a good knowledge of current, safeguarding practices and how to apply this when supporting people. People received safe care and support because risks had been identified and were managed effectively. People were supported by sufficient numbers of staff and people were supported to receive their medicine safely.
People were assisted by suitably trained staff that had the knowledge and skills they needed to do their job effectively. People felt staff had a good knowledge of their support needs.
People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People were supported in their meal preparation and encouraged to eat more healthily. Clinical professionals were involved in supporting people to maintain peoples’ mental health, care and wellbeing.
People were supported by caring and kind staff who demonstrated a positive regard for the people they were supporting. People had been encouraged to be independent. Support was reviewed with the person and, where appropriate, their relatives to ensure the support provided continued to meet people’s needs.
People and their relatives were aware of how to raise concerns or make complaints and were happy with how the service was managed. There were systems in place to monitor the quality of the service to ensure people received a good quality service.
Further information is in the detailed findings below.