Archived: Carewatch Leicester (Melton)

People were asked for their views and consent when the provider made arrangements for the way their support was to be provided. When we spoke with people who used the service they told us that they were satisfied with the support they received. One told us, 'We are very happy with the help we get. There were some problems at the beginning but it has all been ironed out.' Another said, 'They are punctual to five minutes, they are wonderful.'

Staff we spoke with understood the types of concerns that may present a risk to the vulnerable people they supported and were alert to these. They were also clear about what action they would take should they suspect a person's safety or welfare was at risk.

Medication profiles had been put together to explain what support people required. There was information available to explain about the medicines people took, including the name of the medicine, the dose and frequency.

There were arrangements in place to supervise staff and assess their competency, including spot checks and supervision meetings. Audits were being used to help check the quality of the service but the frequency of these needed to improve to ensure the process was effective.

Care plan and risk assessment documents lacked sufficient detail and did not clearly identify people's needs, how these needs were to be met and how any identified risks were to be managed.

The provider had a range of mechanisms in place to help capture the views and experiences of people using the service.