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Shenley Wood Village Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 12 June 2018

This inspection took place on 17 and 18 April 2018 and was announced. At our last inspection, on 17 March 2016 the service was rated Good.

At this inspection, we found the service remained Good in Safe, Caring and Responsive. The service had progressed to Outstanding in Effective and Well-led giving it an overall rating of Outstanding.

Shenley Wood Village provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for extra care housing. This inspection looked at people’s personal care and support service. Not everyone living at Shenley Wood Village was receiving personal care. CQC only inspects the service being received by people provided with ‘personal care’, help with tasks related to personal hygiene and eating. Where they do, receive personal care we also take into account any wider social care provided.

Shenley Wood Village has 300 homes on site. Dependent on individual circumstances they can support people from housekeeping to personal care, including supporting people with dementia. At the time of our inspection there were 42 people receiving support with personal care.

The service did not have a registered manager. However, there was a manager who had applied to register with CQC to become a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

There was an all-inclusive approach to assessing, planning and delivering care and support. The service looked for innovative approaches to care and support, and how it should be delivered. New evidence-based approaches were used to support the delivery of high-quality care and support. Training was tailored to meet people’s individual needs and the provider recognised that the on-going development of staff skills, competence and knowledge was central to ensuring high-quality care and support.

People experienced extremely positive outcomes regarding their health and wellbeing. A well-being advisor was available to support people with anything that could affect their health and wellbeing and action was taken quickly to address this. There were champions within the service who actively supported staff to make sure people experienced good healthcare outcomes leading to an exceptional quality of life.

The provider and the management team were highly committed to ensuring people lived fulfilling lives and were protected from social isolation. The whole focus of people’s care was individualised and focused on promoting people’s independence as well as their physical and mental well-being. People were empowered to make their own choices and staff were highly motivated with a ‘can do’ approach which meant they were able to achieve very positive outcomes for people.

The management team demonstrated an excellent understanding of the importance of effective governance processes. There were excellent quality monitoring systems in place to enable checks of the service provided to people and to ensure they were able to express their views so improvements could be made. There was a high level of satisfaction with the service. There was strong leadership that put people first and set high expectations for staff. There was an open culture and a clear vision and values, which were put into practice. Staff were proud to work for the service and felt valued for their work. A positive culture was demonstrated by the attitudes of staff and management when

Inspection areas

Safe

Good

Updated 12 June 2018

The service remained safe.

Effective

Outstanding

Updated 12 June 2018

The service was very effective.

There was a very comprehensive approach to assessing, planning and delivering peoples care and support. The service contributed to the development of best practice and good leadership. The service has innovative and creative ways of training and developing their staff that makes sure they put their learning into practice to deliver outstanding care that meet people�s individual needs.

There were champions within the service who actively supported staff to make sure people experienced good healthcare outcomes. The service empowered people to make choices about their health and how it should be monitored and managed.

Caring

Good

Updated 12 June 2018

The service remained caring.

Responsive

Good

Updated 12 June 2018

The service remained responsive

Well-led

Outstanding

Updated 12 June 2018

The service was very well-led.

The leadership, management and governance of the organisation assured the delivery of high quality, person-centred care. There was a culture of fairness, support and transparency. The staff understood the vision and values of the service and these made sure people were at the heart of the service. There was a focus on continuous improvement through regular assessment and monitoring of the quality of service provided.

Staff were highly motivated, they worked as a team and were dedicated to supporting people to maximise and achieve independence. Staff told us they were proud to work for the organisation and felt valued. They felt they could make suggestions about improving the service and these would be listened to.