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Peripatetic Service De Lacy Gardens Good

Inspection Summary

Overall summary & rating


Updated 28 August 2019

About the service

Peripatetic Service De Lacy Gardens provides personal care to people living in their own flats within an extra care housing development. This consists of one building which contains people’s homes, communal areas such as meeting rooms, hairdresser, shop and a restaurant. The provider and the landlord also have offices in this building. At the time of our inspection there were 21 people who used the service.

There was good support available to people to make decisions about their care. We made one recommendation about improving the records relating to the support one person needed for decisions they could no longer make alone.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

People felt safe using the service, and had care and support provided by sufficient, safely recruited staff. The management of medicines remained safe, and people got these when they needed them.

People were protected from abuse, and any risks associated with their care were well documented with clear guidance for staff to follow.

Staff had a robust induction and received the on-going training and support they needed, including when they supported people at the end of their lives.

People received effective care that helped them maintain healthier lives, and the provider worked well with other health professionals when necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were caring and said they were supported to remain as independent as possible. Care plans were written and reviewed with people’s involvement, which helped ensure support was always in line with current needs and respected their preferences. When people made complaints there were good processes in place to ensure issues were addressed.

Care was person-centred, and we did not find any evidence of discrimination in the service. Systems to measure, monitor and improve quality in the service were effective and involved people and staff. The registered manager was meeting the requirements of all legislation covering health and social care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published July 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Peripatetic Service De Lacy Gardens on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 August 2019

The service was safe.

Details are in our safe findings below.



Updated 28 August 2019

The service was effective.

Details are in our effective findings below.



Updated 28 August 2019

The service was caring.

Details are in our caring findings below.



Updated 28 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 28 August 2019

The service was well-led

Details are in our well-led findings below.