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The local authority has identified this service as suitable to care for people discharged from hospital with a positive coronavirus (COVID-19) test result. We have checked it meets the infection prevention and control standards we expect. Find out more about these checks

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 December 2020

Lenthall House is a registered care home that accommodates up to 40 older people with needs relating to dementia and other physical and mental health issues. The service has temporarily become a designated scheme to provide care and support to people with confirmed Covid-19 when they are discharged from hospital. At the time of our inspection there were 34 people using the service. Five beds will be used as the designated setting.

We found the following examples of good practice:

¿ The service had a designated visiting area with a separate entrance, so visits took place as safely as possible.

¿ Visitors followed the provider’s infection prevention and control procedures which included temperature checks and completing a COVID-19 questionnaire.

¿ Staff contacted relatives weekly to report on their family member’s well-being and update them on visiting arrangements. Some visits took place virtually using video phone calls.

¿ People using the service socially distanced. Communal areas were re-designed, so people could sit at a safe distance from each other.

¿ People were safely admitted to the service in line with government guidance.

¿ Systems were in place to shield and isolate people where necessary, taking into account their rights and best interests.

¿ Staff wore the correct PPE (personal protective equipment). They were trained in infection prevention and control and knew how to protect people from the spread of infection.

¿ The service put on extra socially-distanced activities to support people’s well-being and prevent them becoming isolated. For example, a brass band played in an outdoor courtyard to entertain people who were indoors.

¿ People and staff were regularly tested for COVID-19.

¿ The premises were clean and hygienic throughout. The provider increased cleaning hours by 30 per week to ensure infection control guidance was followed. The premises was well-ventilated throughout.

¿ Care workers had regular one-to-one support from senior staff and access to mental well-being resources. There was a mental health first aider on site.

¿ The registered manager carried out checks and audits to ensure people received the care they needed and were kept safe. These were regularly reviewed.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 8 December 2020

We were assured staff were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 8 December 2020

Caring

Good

Updated 8 December 2020

Responsive

Good

Updated 8 December 2020

Well-led

Good

Updated 8 December 2020