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We are carrying out a review of quality at Huntingdon Court. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Inadequate

Updated 21 November 2020

About the service

Huntingdon Court is a residential care home providing care to up to 40 people with a range of support needs. There were 23 people living at the service at the time of our inspection. The service provides support to older people some of whom are living with dementia.

Huntingdon Court is purpose built. It is split over two floors with communal areas on each floor.

People's experience of using this service and what we found

People did not always feel safe because staff did not always support or respect their freedom to make choices. Risk was not always identified or managed. Staff did not always follow people’s care plans and risk assessments.

Staffing numbers were not sufficient to meet people’s needs or keep them safe. Staff did not always have time to spend with people to meet their needs and keep them safe. Opportunities for people to follow their hobbies and interests were very limited and some people were bored and unoccupied for the majority of the time.

People were not protected from the risk of avoidable harm. There were a number of unwitnessed falls and opportunities to learn from accidents and incidents were missed.

Some people told us they not like the meals provided and no action had been taken to address this feedback.

Infection prevention and control procedures were not following expected government guidance and requirements. Staff did not routinely clean hoists between use for different people and shared hoist slings without cleaning in-between use. This meant people were put at increased risk of infection, this was of particular concern during the COVID 19 pandemic.

There was not a registered manager in post. There had been frequent changes of manager since our last inspection. There were widespread and significant shortfalls in service leadership. Leaders and the culture they created did not assure the delivery of high quality care. Quality assurance systems and processes failed to identify concerns relating to safe care. The provider was in breach of our regulations for the last two inspection and had failed to make the necessary improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was inadequate (Published 24 January 2020) and there were multiple breaches of regulation. The rating for the service has remained inadequate. This is based on the findings at this inspection.

We received concerns in relation to the management of the service and peoples care needs. As a result, we undertook a focused inspection to review the key questions of safe, caring and well-led.

We reviewed the information we held about the service. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. We also checked whether the Warning Notice we previously served in relation to breaches of regulation had been met. The overall rating for the service has remained the same following this focused inspection and is inadequate.

Why we inspected

The inspection was prompted in part due to concerns received about care and support provided to people at Huntingdon Court. A decision was made for us to inspect and examine those risks.

We have found evidence that the provider needs to make improvements. Please see the safe and well-led sections of this full report.

You can see what action we have asked the provider to take at the end of this report.

Enforcement

We have identified breaches in relation to safe care and treatment, safeguarding service users from abuse and improper treatment, staffing and good governance.

Full information about CQC's regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

The overall rating for this service is 'Inadequate' and the service is therefore in 'special measures'. This mea

Inspection areas

Safe

Inadequate

Updated 21 November 2020

The service was not safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 21 November 2020

Caring

Requires improvement

Updated 21 November 2020

Responsive

Requires improvement

Updated 21 November 2020

Well-led

Inadequate

Updated 21 November 2020

The service was not well led.

Details are in our safe findings below.