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Tillson House Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 22 December 2020

About the service

Tillson House is a care home registered for up to 40 older people with a range of support needs. At the time of our inspection there were 34 people using the service.

People's experience of using this service and what we found

Relatives felt their family members were safe in the service. Staff knew what to do to keep people safe and were confident any concerns would be taken seriously. Risks to people's well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively. Staffing levels were appropriately managed, and people received care from consistent, regular staff. Enough staff were employed each day to meet people's needs and keep them safe.

Staff followed infection control and prevention procedures to protect people from the risk of infections and COVID-19 as far as possible. Staff wore the recommended personal protective equipment when working in the service and providing care and support.

Effective systems were in place to check the quality and safety of the service. The environment was clean and safe and in a good state of repair and decoration. The registered manager had good oversight of the service and completed regular audits and walk arounds to monitor and improve the service. The leadership of the service promoted a positive culture that was person-centred and inclusive. The registered manager and the staff team showed a desire to improve on the service provided and in turn the quality of life experiences for the people at Tillson House.

Why we inspected

We undertook this targeted inspection to follow up on specific concerns relating to safeguarding and staffing which we had received about the service. A decision was made for us to inspect and examine those risks and to check whether appropriate action had been taken since our last inspection in relation to the breach of Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Tillson House on our website at

Rating at last inspection

The last rating for this service was Requires Improvement (published February 2020).

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 22 December 2020

Inspected but not rated


Requires improvement

Updated 22 December 2020



Updated 22 December 2020



Updated 22 December 2020


Requires improvement

Updated 22 December 2020

Inspected but not rated.