You are here

Woodmarket House Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 24 October 2020

Woodmarket House is a residential care home providing personal care. It is registered to support up to 42 people. At the time of inspection there were 24 people using the service.

Accommodation is provided on the ground and first floor with communal facilities.

People's experience of using this service and what we found

The home had not fulfilled it's actions in regards to its environment and maintenance schedule. An action plan remained in place but there were no clear timescales for when all works would be completed.

The registered manager had continued to take steps to improve the service and ensured people received safe care.

There were systems and processes in place to identify, record and investigate incidents. This included falls management and the home had seen a noticeable decrease in falls.

The registered manager reviewed all incidents, worked with partner agencies and implemented preventative measures to keep people safe.

A new dependency tool had been introduced and staffing numbers were consistent.

The home was clean and followed infection control protocols.

People received their medicines safely as prescribed. Medicine practices were safe.

Staff understood their responsibilities to protect people from abuse and avoidable harm.

Rating at last inspection

The last rating for this service was requires improvement (report published 19 March 2020).

Why we inspected

This inspection was undertaken to follow up risks we identified at the last two inspections at Woodmarket House and action we told the provider to take. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained the same. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Woodmarket House on our website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 24 October 2020

The service was safe

Effective

Requires improvement

Updated 24 October 2020

Caring

Requires improvement

Updated 24 October 2020

Responsive

Requires improvement

Updated 24 October 2020

Well-led

Requires improvement

Updated 24 October 2020

The service was not always safe