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Archived: Health Professionals Homecare Highgate

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 10 May 2014

Overview

Inspection carried out on 18 February 2014

During a routine inspection

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. People were provided with information about the service and the support that they would receive. Care plans and assessments were signed by people to confirm their agreement. Staff members received information and training about capacity and cognition and were aware of what they should do if they had any concerns.

Care plans and risk assessments were regularly reviewed and contained guidance for staff about how to meet the needs of the person whom they were supporting.

One person who used the service told us, "It's a very good service and I have no complaints." A family carer said, "This is the best support that we have had from any agency."

Effective measures were in place to reduce the risk of infection. We saw there were up to date policies and procedures, and there was evidence that measures were in place to ensure that infection control procedures were followed.

We saw that effective recruitment processes were in place, and that checks had been undertaken regarding the suitability of staff prior to commencement of employment.

We saw that there was an effective complaints system in place. People were provided with information about the provider's complaints procedure and knew what to do if they had a concern.