• Doctor
  • Out of hours GP service

Archived: Purley GP Hub

Overall: Good read more about inspection ratings

Purley War Memorial Hospital, 856 Brighton Road, Purley, Surrey, CR8 2YL (020) 8401 3238

Provided and run by:
AT Medics Limited

Important: The provider of this service changed. See new profile

All Inspections

During a routine inspection

This service is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Purley GP Hub on 18 July 2018 as part of our inspection programme.

At this inspection we found:

  • The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Consider producing patient leaflets in other languages.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice