We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors and a pharmacist inspector.

Service and service type

Alexandra Park Home is a ‘care home’. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This was an unannounced inspection.

What we did before the inspection

We reviewed information we had received about the service since it was last inspected by us on 13 May 2019. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. The local authority shared some records that they had obtained during their regular quality checks on the service. This was in line with the memorandum of understanding in connection with safeguarding information sharing protocols between the CQC and the local safeguarding authority.

During the inspection

We met and spoke with seven people who lived in the home. We observed the interactions between people using the service and the staff supporting them. We spoke with seven members of staff including the registered manager, the deputy manager, the nominated individual, the cook and three support staff.

We reviewed a range of records. These included five people’s care records. We looked at four staff files in relation to recruitment, training and staff supervision. We also looked at a variety of records relating to the management of the service, including quality audits, monitoring reports, risk assessments as well as policies and procedures relating to the running of the service.

After the inspection

The registered manager sent us some of the documents and additional information we had requested at the inspection.