Background to this inspection
Updated
10 December 2015
North Nottinghamshire Out of Hours provides out-of-hours primary medical services across North Nottinghamshire when GP practices are closed. The area covered incorporates Mansfield, Ashfield, Newark and Sherwood Areas. Newark and Sherwood CCG is the lead CCG for the provider.
The out-of-hours service is provided across two locations, Primary Care 24 at Mansfield and Newark Hospital, Newark. The administrative base for North Nottinghamshire Out of Hours is located at CNCS’ headquarters in Mansfield. Most patients access the out-of-hours service via the NHS 111 telephone service. Patients may be seen by a clinician, receive a telephone consultation or a home visit, depending on their needs. Patients can also access the locations as a walk-in patient or be referred from the hospital accident and emergency departments or urgent care centre.
Updated
10 December 2015
We carried out a comprehensive inspection of North Nottinghamshire Out of Hours on 17 April 2015 and 20 April 2015. Overall this out-of-hours service is rated as good. Specifically we found this provider to be good for providing safe, effective, caring, responsive and well-led services.
Our key findings across all the areas we inspected were as follows:
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The out-of-hours service provided safe care and treatment. North Nottinghamshire Out of Hours had procedures in place which identified and minimised risks to patients who used the service.
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Staff delivered safe care and treatment.
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The out-of-hours service was responsive to patients’ needs. It provided face-to-face consultations, telephone consultations and home visits depending on the needs of patients.
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The out-of-hours service had procedures in place to monitor the effectiveness of its patient care and treatment. This was carried out in a consistent way which ensured the performance of the out-of-hours service was closely monitored.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice